PTCL Baara Athara Complaint Register Service Campaign Launched

PTCL Baara Athara Complaint Register Service Campaign Update:

This present day, firm reputations largely depend upon how shortly and effectively buyer complaints will be resolved by large manufacturers.

This much is clear to corporate concerns who serve millions if not thousands of customers daily. And with the advent of social media, it only takes but one big customer complaint to undo hours of dedicated services that are provided by companies that are regarded as a crucial driver of economic growth in the country.

Read: PTCL Anthem for PSL 2017 Kitna Rola Dale Ga Released

PTCL fits this description quite well. As the country’s first and foremost provider of telephony and broadband internet services, the company has faced its fair share of complaints and issues when it comes to dispensing its services in a timely and efficient manner.

PTCL Baraa Athara Complaint Register Service Campaign

Pakistan Telecommunication Company Limited (PTCL) has merged all customer related information, order booking and support services on a unique number 1218 called PTCL Baara Athara Complaint Register Service Campaign, which will now serve as a one-window solution for all its customers.

This PTCL Baara Athara Complaint Register Service Campaign number is accessible from all telephony networks without any city prefixes. PTCL Merges all Customer Related Info Services on a Unique Number 1218.

Upon dialing PTCL Baara Athara Complaint Register Service Campaign 1218, customers will be directed through a menu to their desired services where most of the information will be available through the push of a button. PTCL customer service representatives will be readily available to help customers in solving their queries and concerns.

Expressing his views about the PTCL Baara Athara Complaint Register Service Campaign, Adnan Shahid, Chief Commercial Officer, PTCL, said:

“Customers are at the centre of all our activities and the helpline 1218 is entirely focused on customer ease and convenience, providing an all-inclusive support service. In addition, customers can also go to our website www.ptcl.com.pk and PTCL Touch mobile application or platforms like Facebook and Twitter for information and queries from the comfort of their devices.”

Here are some of the few things PTCL customers can do with the 1218 complaint number:

• Register complaints against bill payment,
• Lodge complaints against bill shocks (incorrect bill amount),
• State if they have any connection issues and other service and/or connection related issues.
• One stop shop for placing any landline, broadband, Smart TV or bundle packages.

PTCL is pulling out all the stops to promote the Baraa Athara initiative. It says:

"The idea for the launch of this TVC is to encourage the customers to use this facility to help them and the company properly track the complaints and orders, ensuring timely resolution of the issue and installation of services."

At the moment, many customers try and contact their local linemen and/or register complaints at nearest exchanges and social media. Those processes tend to become chaotic and difficult to manage. Therefore PTCL has opted for one single platform for users to register their complaints, track them and ultimately resolve them with efficiency.

So the next time your PTCL broadband, landline, smart tv package or other associated services don’t work as required, don’t forget to dial Baraa Athara or 1218!

Source: Mehran Post