National Savings Qoumi Bachat Digital Android Application Launched

National Savings Qoumi Bachat Digital Android Application Update:
National Savings is continuing to move forward on its reform agenda and is entering the Digital Age by launching National Savings Qoumi Bachat Digital Android Application “Qoumi Bachat Digital” for its investors.

The National Savings Qoumi Bachat Digital Android Application will help National Savings investors by enabling them to view up-to-date certificate and account balance, access product-wise investment details, get SMS and email alerts on any transactions in the accounts/certificates, view transaction history and account statements, search draw results of prize bonds and save prize bond numbers for future draws.

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National Savings Qoumi Bachat Digital Android Application will be available in both the Urdu and English language versions for the ease of National Savings investors.

The current version of the National Savings Qoumi Bachat Digital Android Application is a non-financial version, without the option of financial transactions. An updated version with financial transactions along with numerous other features will be introduced in the next phase.

In addition to this, National Savings has launched a Call Center, which is backed by a Computerized Complaint Resolution System. The call center can be accessed through 051-9226635 and all the complaints of the customers will be tracked till final resolution.

Through these initiatives, National Savings has transformed itself from a manually-run organization to a digital financial platform where quality service delivery through use of technology and digitization can be ensured. Over a period of time, particularly in the last 10 years, National Savings has emerged as an effective vehicle for Financial Inclusion and a provider of Social Security Net to the deserving sections of the society.

Source: Mehran Post

UBL IBM First Pakistan Digital Lab Customer Experience Inaugurated

UBL IBM First Pakistan Digital Lab Customer Experience Update:

UBL inaugurated Pakistan’s first-ever UBL IBM First Pakistan Digital Lab Customer Experience at a ceremony held in Karachi recently. The UBL IBM First Pakistan Digital Lab Customer Experience which was built in collaboration with IBM, will provide an environment for UBL’s interdisciplinary teams as well as its network of start-ups, Fintech, ecosystem partners and academia to develop personalized and engaging digital ‘customer experiences’.

The UBL IBM First Pakistan Digital Lab Customer Experience was inaugurated by Sir Mohammed Anwar Pervez, OBE, HPk, Chairman UBL & Bestway Group UK. He was accompanied by members of the Board of Directors of UBL, Sima Kamil, President & CEO, UBL and senior executives from both UBL and IBM.

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UBL leads the banking and financial sector in Pakistan. With a base of over 4 million customers, the Bank boasts Pakistan’s widest network of over 45,000 customer touch-points and presence in four continents.

UBL’s decision to collaborate with IBM to build a UBL IBM First Pakistan Digital Lab Customer Experience stems from its decision to contribute to Pakistan’s digital landscape by transforming its customer experience and reinventing its existing capabilities.

Speaking on the occasion, Sir Mohammed Anwar Pervez, OBE, HPk, Chairman UBL and Bestway Group UK said:

"This first of its kind initiative, which is being led by UBL, will add stimulus to the vibrant technology-based financial sector of Pakistan. It is in line with our aspirations for UBL."

President & CEO, UBL, Sima Kamil said:

"We are confident that IBM Design Thinking is the right approach to help create personalized customer experiences."

Located in Karachi, the Digital Lab will be based on the IBM Thinking Framework, IBM’s approach to applying creative business solutions at the speed and scale modern enterprises require. It will also help customers to place end users at the center of their innovation when addressing issues and developing solutions.

United Bank Limited (UBL) is one of Pakistan’s largest banks in the private sector. The bank operates a network of over 45,000 customer touch-points which include 1,400 branches across Pakistan and 19 branches overseas.

It was declared Pakistan’s ‘Best Bank for Corporate Finance & Capital Market Development’ at the Pakistan Banking Awards 2017. The Bank’s entity ratings are AAA/A-1+.
According to IBM, the lab will enable UBL to accelerate the digitization of its offerings, products, services and processes and equip its team with the necessary skills to design customer centric digital solutions.

The lab will be home to UBL design and digital experts. Additionally, the space will host a team from IBM iX, a global business design partner and one of the world's largest digital agencies, that will work side-by-side with UBL to create innovative digital experiences for its customers.

Source: Mehran Post